Makalauna Hale (Kona Oasis)

Vacation Rental Reviews

• With some minor improvements this could be great

  Stayed 5 days in January, 2012

  • Services from rental manager
    
  • Cleanliness
    
  • Location
    
  • Property condition
    

  Overall satisfaction:

  William P from Highland Park, IL does not recommend this vacation rental.

  Overall I would give the experience a 7 out of 10. The house itself is a a stong 9+ but we had a few issues with the management team that wasn't addressed throughout our stay. We are currently awaiting a response to an email that addressed the issues.
  
  Minor issues included the following:
  
  1. Trash- no where to put it and with a call to the management we never had clear direction where to place the waste.
  
  2. Pool. Told it wasn't heater until the pool guy arrived on our last morning. Turns out management should have advised the pool guy that we were staying for 5 days and the solar heater would have been turned on. Dissapointing to say the least.
  
  3. TV/Music. Looked like a great sound system to enjoy but no directions anywhere.
  
  4. Minor issues with lighting and guest bath tub.
  
  Summary: Could be amazing rental if some of the above issues could be resolved. These are not difficult fixes and with the amount of rent that guest do pay it should be expected. The home is amazing and it deserves better attention.

  • Manager Responded on 2/2/2012

    Sorry about your disappointment. The owner did not want trash pick up service, so we had to order it for you, so we sincerely apologize. The pool is not heated not does it say it is heated anywhere. We did notify the pool guy you were arriving but he changed his email and we do not know what is it, the owner refused to get us his proper email, she refuses to keep the landscaping up either. The owner also will not let us use the media system for guests. We have decided not to manage this property anymore for many reasons. Our sincerest applogies from Prince Properties. Please contact us and we will see what we can do the make this a better experience for you. We hope you will come back to Prince Properties, perhaps just a different property.

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• What else can go wrong?

  Stayed 14 days in January, 2012

  • Services from rental manager
    
  • Cleanliness
    
  • Location
    
  • Property condition
    

  Overall satisfaction:

  Patricia N from Crestwood, Kentucky does not recommend this vacation rental.

  Only luck and persistance got us into this home as we were given the wrong house numbers and the wrong code to get into the key lock box. When we did get in we discovered: 1. the counter still had coffee grounds scattered across it and the other counters were less than clean 2.morning showed dirty windows and mirrors 3. the stove was filthy 4.every 20 to 30minutes the fridge sounded like a pile driver was going off in it 5.the TV did not work 6.the freezer would not keep everything frozen 7.there were only one set of towels for each guest ....actually there were too many problems to cover in this format. The property mamager,Lenora, came out when we called but that had us with a house full of electricians,plumbers,cleaners[who just wiped at surfaces for awhile]. Not really how we wanted to spend our time and was not the only time I had to call.

  • Manager Responded on 1/16/2012

    We were all over it and you said you did not want us there. We comp’ed your cleaning and gave you free night stay. You said you were happy with that. We are sorry you had such a miserable experience. We did all you would allow us to do. We cleaned what was missed immediately, we fixed the refrigerator, which was really a toilet, not the refrigerator, we fixed the outlet immediately (all this work was done the first morning of the first day you were there). This house was not rented by us before only once and that was a two day stay. Nothing was reported wrong. The house was cleaned but not to your standards and yes the cleaner missed one side counter. We refunded your entire cleaning fee for this. We repeatedly asked if we could correct the next and next things you felt was wrong and you repeatedly said you did not want anyone to come out. To your apparent satisfaction (but now apparent mis-satisfaction) refunded you one night and the cleaning (about $1000) and not sure what else we could do.

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• Makalauna Experience

  Stayed 8 days in October, 2009

  • Services from rental manager
    
  • Cleanliness
    
  • Location
    
  • Property condition
    

  Overall satisfaction:

  a guest recommends this vacation rental

  We enjoyed a lot the house and the location. The only thing that I should mention is that the garage wasn't available for use and the house home theather wasn't working(never used). But doubtless it's a very well built house, charming and we loved stayed there the week!

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